At Cuckoo Apparel, we are committed to providing you with efficient and reliable shipping services. Below is our detailed shipping policy, including information on shipping rates, delivery times, order processing, and more.
1. Shipping Rates
- Free Shipping: We offer free shipping on all orders over the value of Rs. 2,999.
- Standard Shipping: A delivery charge of 200 Rs. applies to all orders under the value of Rs. 2,999.
2. Order Processing
- Same-Day Shipping: Orders placed by 12:00 noon (Pakistan Standard Time) will be shipped the same day via Registered Courier Service.
- Next-Day Shipping: Orders received after 12:00 pm will be dispatched the next day.
- Non-Working Days: Orders received on Sundays and on Pakistan's National Holidays will be processed and shipped on the next working day.
3. Delivery Time
- Delivery time is between 1 to 5 working days.
- Please note that there are no deliveries on Sundays.
4. Packaging and Handling
All orders are carefully packed to ensure that your items arrive in perfect condition. We use high-quality packaging materials to protect your purchases during transit.
5. Shipping Confirmation
Once your order is shipped, you will receive a shipping confirmation via SMS or WhatsApp, including the expected delivery date and contact information for the courier service.
6. Delivery Attempts
Our courier partners will make up to three attempts to deliver your order. If you are unavailable to receive the package, please contact the courier service to reschedule the delivery at a convenient time.
7. Address Accuracy
Please ensure that your shipping address is accurate and complete to avoid any delays. We are not responsible for orders that are undeliverable due to incorrect or incomplete addresses.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us immediately at the given contact details. We will work with the courier service to resolve the issue and ensure you receive your order.
9. Delays
While we strive to deliver your orders within the estimated time frame, there may be delays due to unforeseen circumstances such as weather conditions, logistical issues, or public holidays. We appreciate your patience and understanding in such cases.
10. Customer Support
For any questions or concerns regarding shipping, please contact our customer support team at the given contact details. Our team is available to assist you with any inquiries and provide updates on your order status.
Contact Us
Phone: 0335-2288776
WhatsApp: 0335-2288776
We appreciate your business and are dedicated to providing you with a smooth and satisfactory shopping experience at Cuckoo Apparel. Thank you for choosing us for your fashion needs.
